WorkStepsby SmartFACT

WORKSTEPS · FREE TIER

How to create digital work instructions: write, prove and publish

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To create digital work instructions, break each job into steps with one action each, add the check each step needs, such as a scan or a confirmation, then test the procedure and publish it to the screens at the workstations. In WorkSteps, you write the procedure, prove it against expected examples, and publish an approved release, so each unit is issued the right steps.

WorkSteps station showing the step Fit the rating label and close up, its instruction, and Confirm and Cannot confirm buttons
One instruction and the confirmation it needs, on a handheld or scan station.
How to create digital work instructions · 3:50 · Watch on YouTube

How do I structure the steps?

Write one action per step, in the order the work is done, and keep each instruction short enough to read at the bench. For each step, decide what the operator must record before moving on.

In WorkSteps, a procedure for a product family lists its steps in order, each with its instruction and the evidence it needs. A step that applies only to some variants is optional and carries a condition on the unit’s options, such as its material or mounting, so it is included only for the units that need it. A saved step never changes: new wording is a new step revision.

WorkSteps procedure page showing the draft definition of the enclosure procedure, with its required and optional slots
The draft definition: steps in order, with optional steps and their conditions, edited in a browser in the office.

How do I add checks to a step?

A check is what the step records before it counts as done. A WorkSteps step can require a confirmation, a scan of an exact identifier such as the unit’s label, typed text, or a supervisor’s sign-off.

An identifier is checked exactly, leading zeros included. A label that does not match is refused and the rejection is recorded, while the step stays open until the right label is scanned.

WorkSteps station for unit 00002 after scanning 0002, saying the identifier does not match and the step is still open
A label missing a leading zero is refused and the step stays open, on a handheld or scan station.

How do I test the instructions before release?

Test the procedure against examples whose expected route someone has written down independently: which steps each kind of unit should get, including optional steps, missing information and invalid values.

In WorkSteps, locking a revision and verifying it compares the route it produces for each example with those expectations, and checks that every optional step is covered both ways. A failing or outdated proof cannot be published, so you read the differences and correct the procedure first.

WorkSteps proof page for revision en-400-r2, proof passed, listing each optional slot covered when selected and when omitted
The proof passed: each optional step is covered both ways, and missing or invalid options block.

How do I publish them to the shop floor?

Publishing freezes the proven revision as a release, and the product family uses it for new units. Units arrive from your own system as a CSV file; issuing a unit creates its traveller, the steps chosen for that unit from the release, ready to claim at a workstation.

Units issued earlier keep the instructions they were issued with, so a new release never changes work already on the floor.

WorkSteps proof page listing every example as passed, with the revision published as a release
Every example passed, and the revision is published as a release for new units.

How do operators follow them?

At the workstation, the operator finds the unit by its ID, claims the work and follows the route already selected for it, one step at a time. Each step asks for its check before the next one opens.

Completing the unit is a separate action, available once every required check is recorded and nothing is held. WorkSteps then saves a completion record confirmed by the server.

WorkSteps station showing Review and complete: all required evidence accepted, nothing held, and a Complete button
All required evidence accepted: the unit can be completed, on a handheld or scan station.

What if a step cannot be followed?

The operator reports a problem with the step and describes it. WorkSteps holds the unit for a supervisor and keeps the progress already accepted. The hold cannot be bypassed at the station, and the supervisor records how it was resolved.

WorkSteps station showing the unit held for a supervisor after the problem “The unit label is damaged” was reported
A reported problem holds the unit for a supervisor, on a handheld or scan station.

What WorkSteps does not do

  • Turning videos, PDFs or existing documents into steps. Your team writes and approves the method.
  • Translating instructions into other languages.
  • 3D models or animated instructions.
  • Live branching. The steps for each unit are chosen when it is issued, not from the operator’s answers during the work.
  • Machine control or interlocks.

Common questions

What software can I use to create work instructions?

For paper or PDF instructions, a word processor or a slide tool is enough. Digital work instructions software also puts the steps on screens at the workstation, asks for a check at each step and keeps a record of the work. WorkSteps does this for assembly that changes with each unit’s options.

How to use AI to create work instructions?

Use AI for the rules, not the method. A WorkSteps author can describe when a step applies, such as “Include the mounting check when the wall option is selected”, and SmartFACT proposes the condition. The author reviews the proposal, and it is proved against expected examples before release. Your team writes and approves the steps and the method: AI does not write them, and it is not used while operators work.

How can I create my own instruction manual?

List the tasks in the order they are done, write one action per step in plain words, and add a check wherever a mistake would matter. Ask someone who does the job to follow it before you publish it.

Start free at one station and pay when you grow. While SmartFACT is in early access, we set your first workflow up with you.

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Where do your instructions get complicated?

Start with a short description of your workflow. We review the fit and set your first procedure up with you, free, while SmartFACT is in early access.

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